Returns & Exchanges

At Pom Pom London, we want you to be completely satisfied with your purchase. If you are not happy with your order, you can return or exchange any unused items within 30 days of delivery in their original packaging.

1

Initiate Your Return

Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

2

Package Your Items

Carefully place your fashion accessories in their original dust bags and packaging to ensure they are protected during transit.

3

Generate Shipping Label

Print the prepaid shipping label provided by our portal and securely attach it to the outside of your return parcel.

4

Drop Off and Track

Take your package to the nearest authorized drop-off point and keep your tracking receipt until your refund or exchange is processed.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing